The small company I mentioned in one of my previous articles had recently been incoporated into a bigger one and their office been demoted to a mere depot which resulted in several cutbacks including a phone lines switch from ISDN (2 lines, 3 phone numbers) to analogue (1 line, 1 number), 2 phones to 1 and no fax. Since reality however refused to abide by company policy they still needed to receive faxes on a daily basis so I replaced their busted printer/fax anyway. Unfortunately it also came with an unexpected flaw:
Fax receive ring delay limited to 4 times!
Again the ladies were less than thrilled having to sprint from the other room to reach the phone in time to prevent the fax from taking the call. Since fax and phone had to be connected to a an All-In-One router/telephone system rather than an external phone jack there was no way to switch the fax to one of it’s other modes.
Still, why not allow a higher ring delay in the first place? I was irritated enough to call the expensive Brother support which instructed me by fax (go figure) on a lengthy procedure to unlock the device’s hidden maintenance mode to increase the ring delay to 10 times max. I didn’t get any satisfactory answer though as to why these options weren’t available by default.
So much for Brother Solutions!